muraybet Platform Privacy Notice

This page describes what we collect when you use muraybet and how we keep that data protected. We are committed to transparent data handling: every piece of information you share with us serves a specific operational or legal purpose, and we do not sell your data to external marketers.

When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts with mobile banking, local payment, online payment, or e-wallet, or engage with our live-dealer tables, football markets, or slot games, we collect information necessary to verify your identity, process your transactions, and comply with applicable law. Our privacy practices reflect our commitment to treating your information with respect and care.

We review and update this notice periodically. The most current version is always available here, and significant changes are communicated to all account holders.

What data we collect on muraybet

We collect personal information in several categories. During account registration, we ask for your full name, date of birth, email address, and phone number. These details allow us to identify you, communicate with you about your account, and send service notifications. We also collect your residential address and government-issued identification number to comply with anti-money-laundering regulations and verify that you are of legal age.

When you fund your muraybet account, we receive transaction data from your payment provider. If you deposit via DANA, e-wallet, mobile banking, or local payment, your e-wallet provider shares your account reference and transaction timestamp with us. If you use bank virtual accounts through online payment, e-wallet, mobile banking, or local payment, we receive your account name, transfer reference, and confirmation of receipt. We do not store full payment card details or e-wallet passwords; this information remains with your payment provider.

We also collect behavioural data: which games you access, your session times, your withdrawal history, and your account balance. This information helps us understand how users interact with muraybet and allows us to detect fraudulent activity and ensure fair play across all our football markets, live-dealer tables, and esports offerings.

How we use your data on muraybet

We use your personal information for five primary purposes. First, we verify your identity and age to ensure you are legally eligible to use muraybet and comply with anti-money-laundering rules. Second, we process your deposits and withdrawals through our payment partners. Third, we manage your account, including setting login credentials, managing your balance, and addressing withdrawal requests. Fourth, we detect and prevent fraud—we monitor for unusual patterns, suspicious deposits, and rapid-succession withdrawals that may indicate account compromise or money-laundering activity.

Finally, we use your contact information to send you service updates, maintenance notices, and promotional offers. You may opt out of promotional communication at any time through your account settings or by contacting our support team. We do not use your data for any purpose other than these five categories, and we do not build marketing profiles to sell to advertisers.

Third-party processors and muraybet partners

Our payment processing relies on external partners. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those e-wallet providers process the transaction and receive your account reference, transaction amount, and timestamp. When you withdraw to a mobile banking, local payment, online payment, or e-wallet account, those banks handle the transfer. We do not control these third parties' privacy practices, but we only partner with providers who meet international data-protection standards.

We may also share anonymised behavioural data with game providers—such as slot-game studios, live-dealer table operators, and esports broadcasters—to help them understand player engagement patterns and improve their offerings. This data is aggregated and does not identify you individually.

Your rights regarding muraybet account data

You have the right to request a copy of all personal data we hold about you. You may also request that we correct inaccurate information or delete data that is no longer necessary for service delivery. To exercise these rights, contact our support team with your account details and a clear description of your request. We respond within ten business days.

If your muraybet account is closed or inactive for an extended period, we may retain your data for compliance and fraud-prevention purposes. After closure, we do not use your information for marketing or any other purpose unless required by law.

Data access request

Contact support with your account ID and government ID to request all data we hold about you.

Data correction

If your registered address, phone number, or email is outdated, update it in account settings or request correction via support.

Data deletion

Request deletion of non-essential data after account closure; core identification data is retained per legal requirements.

Cookies and local storage on muraybet

We use cookies to maintain your login session, remember your language preference, and track aggregate site performance. These cookies are essential for muraybet to function. We do not use cookies for third-party advertising or to build detailed tracking profiles across external websites.

Your browser may store local session data when you access muraybet. This data includes your recent activity, cache, and temporary files to speed up page loading. You can clear this data at any time via your browser settings without affecting your account.

International data transfer from muraybet

We operate muraybet across multiple jurisdictions, and your data may be transferred outside Indonesia for storage, backup, or processing. We ensure that all international transfers comply with data-protection principles equivalent to or stricter than those in your home jurisdiction. Your data remains encrypted in transit and at rest.

Contact us about muraybet privacy

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach, contact our support team. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta may reach us via the support channels listed in your account. We acknowledge all privacy enquiries within two business days and provide a full response within ten business days.

This privacy notice applies to all users of muraybet in jurisdictions where our service is legally available. By using muraybet, you consent to the data practices described here. If you do not agree, you may close your account at any time.